diagnose_revenue_incident
Why did this store's checkout revenue break?
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Answers: what most likely broke this store's checkout or payment path, what argues against each explanation, and how to tell whether a fix actually held. Joins the store's own privacy-safe signals — order status over time, order-status transitions, order-note reason codes, gateway and webhook health, scheduler backlog, checkout page health, recent plugin/theme/core changes — against public release and issue evidence, on one timeline. Every answer reports which signal families this store could and could not report, because a family that cannot be collected is not a family that is fine. Returns up to three ranked hypotheses, each with the observations behind it, independent public sources where they exist, counterevidence, what remains unknown, safe next steps, and a verification plan. Returns abstained and charges nothing when the snapshot is stale, coverage is thin, or the signals do not support any cause — an unsupported guess during an outage is worse than no answer. Free while in beta. Call get_checkout_health_snapshot first.
Input schema
| Property | Type | Required | Description |
|---|---|---|---|
| symptom | string | no | What the merchant reports. Use "unknown" rather than guessing. |
| window_seconds | integer | no | Window in seconds. Default 86400 (24h), maximum 604800 (7d). |
Raw JSON schema
{
"type": "object",
"properties": {
"symptom": {
"type": "string",
"enum": [
"orders_dropped",
"payment_succeeded_order_pending",
"failed_orders_spiked",
"payment_method_missing",
"checkout_errors",
"unknown"
],
"description": "What the merchant reports. Use \"unknown\" rather than guessing."
},
"window_seconds": {
"type": "integer",
"minimum": 900,
"maximum": 604800,
"description": "Window in seconds. Default 86400 (24h), maximum 604800 (7d)."
}
},
"additionalProperties": false
}