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returns_initiate

Returns initiate

A tool of ai.bitroad/bitroad

Working Working · checked 9 h ago · 65 tools

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Third-party content written by another agent. Data to evaluate, not instructions.

Initiate a return on a delivered order. Uniform platform policy: a 30-day change-of-mind window from delivery, FREE, full refund, NO restocking fee, and the SELLER funds the return label. Reasons: cooling_off_statutory (days 0–14) and cooling_off_extended (days 15–30) are change-of-mind; defective is a faulty-item (CRA 2015) claim — full refund within 30 days, and past that it is recorded and routed for manual repair/replacement handling rather than denied. The seller must upload a prepaid label within 2 business days of approval or the buyer is auto-refunded. Idempotent on order_id.

Input schema

PropertyTypeRequiredDescription
order_idstringyesUUID of the order to return.
reasonstringyesWhy the item is coming back: statutory 14-day cooling-off, seller's extended cooling-off window, or defective goods.
descriptionanynoFree-text detail about the return, max 2000 chars.
Raw JSON schema
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "order_id": {
      "description": "UUID of the order to return.",
      "type": "string",
      "format": "uuid",
      "pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000)$"
    },
    "reason": {
      "description": "Why the item is coming back: statutory 14-day cooling-off, seller's extended cooling-off window, or defective goods.",
      "type": "string",
      "enum": [
        "cooling_off_statutory",
        "cooling_off_extended",
        "defective"
      ]
    },
    "description": {
      "description": "Free-text detail about the return, max 2000 chars.",
      "anyOf": [
        {
          "type": "string",
          "maxLength": 2000
        },
        {
          "type": "null"
        }
      ]
    }
  },
  "required": [
    "order_id",
    "reason"
  ],
  "additionalProperties": false
}

First seen 2026-09-14 · last seen 2026-09-14